Refund policy

1. How Guardian is billed

Guardian is ₹299 a month, GST included, paid as a one-time payment for one month. There is no automatic charge and no subscription to cancel: when the month ends, free reports simply continue unless you choose to pay again.

Before any of that, a new household gets the full Guardian on its first seven reports, at no charge. That allowance is counted in reports and not in days, so it does not run out while you are away. There is nothing to pay until you choose to pay.

2. When the service starts

Guardian unlocks the moment the payment succeeds. There is nothing to ship and nothing to deliver: the reports you already have open up, and the ones recorded after that stay open for the month.

3. Cancelling

There is nothing to cancel. Guardian is one payment for one month, with no automatic renewal and no payment method kept on file, so it ends by itself. When it ends, your free reports continue and nothing is charged.

4. Refunds

If you change your mind, write to us within 7 days of paying and we will refund the full ₹299, no reasons needed. We do not ask you to justify it and we do not deduct anything for the days you used.

After 7 days, the month has largely been used, so we do not refund it as a matter of course: but read the next section, because a month that did not work is a different thing from a month you changed your mind about.

5. How a refund reaches you

Refunds go back to the same card, UPI ID or account the payment came from. We start it within 2 working days of agreeing to it, and your bank takes 5 to 7 working days after that. We cannot send a refund anywhere other than the source: that restriction is the payment system’s, not ours.

6. If something did not work

If Guardian did not deliver what it should have during a month you paid for: reports that would not open, a sync that stayed broken, alerts that never arrived: tell us what happened and we will refund that month in full, whether or not the 7 days have passed. We would rather return ₹299 than keep money for something that did not work.

7. Contact

Write to melroy@verfolia.com. We reply within 24 to 36 hours.

If a refund is not resolved to your satisfaction, our Grievance Officer is Melroy Joanes, melroy@verfolia.com. Complaints are acknowledged within 24 hours and resolved within 15 days.