Questions, answered.
Does PupStep find me a dog walker?
No. You bring the walker you already trust. PupStep sends you an update after every walk they take.
Do I need to pay to see a report?
No. The report after every walk and the full diary are free, for good. Guardian adds alerts, route replay, moving time and monthly trends.
What do I get when I start?
The full Guardian on your first seven reports: alerts, route replay, moving time and trends, so you see the whole product before you decide anything. It is counted in reports, not in days, so a week away costs you nothing. After the seventh report you choose Guardian or carry on free, and your diary is untouched either way.
Does my walker pay?
No. PupStep is free for walkers.
Do I need an app to open a report?
Parents can open the report link in a phone browser. No app installation is needed to view the basic report.
Does Guardian renew automatically?
No. Guardian is one payment for one month, with nothing kept on file. When it ends, your free reports and your whole diary carry on exactly as before.
Does a report guarantee that my dog was safe?
No. A report shows the information recorded during a walk. It helps you ask better questions and stay connected, but it is not proof of safety.
What if a walk is missing?
The report will say no walk logged. A record can be incomplete without anyone doing anything wrong: ask your walker, and tell us if the app did not record.
Who can see a shared walk?
Anyone with the card or the link you share sees a glimpse of that walk. Family members you invite get ongoing access to reports.
Let’s sort it out together.
Trouble opening a report or connecting your walker? Tell us what happened and we’ll help with the next step.
Contact PupStep